FAQ
Below are the most frequently asked questions from our customers.
Do you have another question? Please do not hesitate to write to us at hello@priyankafashionhouse.com. Our team will be happy to assist you.
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Tous
FAQ and support?
Do you have any other questions? Please do not hesitate to email us at hello@priyankafashionhouse.com. Our team will be happy to assist you.
Need help?
Are you experiencing an issue or do you have a question that requires immediate assistance? Click the button below to chat live with a customer service representative.
If our team is unavailable, you can send us an email. We will respond within 24 hours.
Ordering and payment
A: “At what amount is shipping free?”
Shipping is free on orders of €149 or more in metropolitan France and the European Union.
Q: “How do I cancel or modify my order?”
We do our utmost to prepare your orders as quickly as possible.
If your order has not yet been prepared, it is sometimes possible to modify or cancel it. We invite you to contact our customer service team as soon as possible so that we can assist you.
Once the order has been shipped, it is unfortunately no longer possible to modify or cancel it.
Q: “I have not received my order confirmation email.”
Please remember to check your junk mail or "Spam" folder.
If you still cannot find your confirmation email, please contact our customer service team, providing your first name, last name, and the email address used when placing your order. Our team will then be able to locate your order and assist you.
Q: “Which payment methods do you accept?”
You can pay for your order online by credit card (CB, Visa, or Mastercard), PayPal, Google Pay, or Apple Pay.
For purchases made from France, PayPal also allows you to benefit from payment in 4 installments at no extra cost, subject to eligibility.
Q: “Is the payment 100% secure?”
Yes, your payments are completely secure. During checkout, your banking information is transmitted directly to our banking partner via a secure connection using the SSL (Secure Socket Layer) protocol.
Your credit card number is never transmitted in plain text over the Internet, and we do not have access to your bank details at any time.
To verify that your connection is secure, ensure that our website address begins with https:// and that a padlock icon appears in your browser's address bar.
Q: “How can I track my package?”
Once your order has shipped, you will receive a confirmation email containing your tracking number.
If you do not receive this email, please remember to check your junk or "Spam" folder.
The tracking link may take up to 24 hours to become active.
“My package is marked as delivered, but I haven't received it. What should I do?”
It is possible that your package was delivered to a neighbor or your building manager, or that the delivery status was updated a few hours before the actual delivery.
We invite you to first check with those around you and wait a few hours.
If you still cannot find your package, please contact us via chat or our contact form, including your order number. We will then be able to open a claim with our carrier as soon as possible in order to find a solution.
My account
Q: “How do I create an account?”
To create your account, go to our website and click on "Account" in the top right corner of the page.
Then, simply enter your information to complete your account creation.
Q: “How do I place an order without a customer account?”
You can absolutely place an order without creating a customer account.
At checkout, simply provide a valid email address. This will allow us to send you information regarding your order and to track its delivery.
Q: “What should I do if I have forgotten my password?”
To reset your password, go to the login page and click on "Forgot password?". You will then receive an email containing a link that will allow you to create a new password.
Not receiving the email? Remember to check your junk mail or "Spam" folder.
Returns and refunds
Q: “How do I make a return?”
If an item does not suit you, you may return it to us at your own expense within 14 business days of receiving your order.
To be accepted, the item must be unworn, unwashed, and have its original tag attached. Return shipping costs are your responsibility.
To request a return, send us an email at hello@priyankafashionhouse.com including the following information:
- your order number
- the item(s) you wish to return
- the reason for the return
Our team will respond to you as soon as possible and provide the procedure to follow.
Q: “What is the refund processing time?”
Your return will be processed within 14 business days from the receipt and inspection of the items.
We do our utmost to process your return as quickly as possible.
The refund will be issued via the same payment method(s) used for your purchase.